adds7 Privacy Policy

1. Information We Collect

adds7 collects personal data that you provide directly, data generated automatically by your use of the platform, and data received from trusted third-party service providers. Below is a summary of the categories of information we collect and the circumstances in which each category arises.

Information You Provide Directly

When you register an account with adds7, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with personal information. This includes:

• Full legal name and date of birth (required for identity and age verification).
• Email address (used for account communications and password recovery).
• Mobile phone number (used for two-factor authentication and account alerts).
• Residential address in Bangladesh (required for KYC verification, particularly for larger withdrawals).
• Payment method details such as your registered bKash, Nagad, or Rocket mobile number, or bank account details for Dutch-Bangla Bank, BRAC Bank, or City Bank transfers.
• Identity documents submitted for KYC verification, including national ID card scans or passport copies.
• Any communications you send to adds7 support, including email content and chat transcripts.

Information Collected Automatically

When you access the adds7 platform, certain technical and behavioural data is collected automatically. This data is necessary for platform security, fraud prevention, and service improvement:

• IP address and approximate geographic location (country and city level).
• Device type, operating system, and browser version.
• Pages visited, games played, betting history, and session duration.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used.
• Login timestamps, logout timestamps, and session identifiers.
• Referral source (e.g., the URL from which you arrived at adds7.net).

Information from Third Parties

adds7 may receive information about you from third-party service providers in specific circumstances. For example, payment processors such as bKash, Nagad, and Rocket may confirm the status of a transaction; identity verification partners may return the result of a document check; and fraud-prevention services may flag anomalous activity patterns associated with your IP address or device. We use this third-party data solely to verify your identity, process transactions, and protect the integrity of the platform.

Summary of Data Categories

2. How We Use Your Data

adds7 processes your personal data only where there is a legitimate and lawful basis for doing so. The following sets out the purposes for which we use your data and the corresponding legal basis in each case.

Account Registration and Service Delivery

We use your identity and contact data to create and manage your adds7 account, verify your age, process your deposits and withdrawals, settle your bets, and provide customer support. This processing is necessary for the performance of the contract between you and adds7.

Legal and Regulatory Compliance

adds7 is required to verify player identity, monitor transactions for signs of money laundering, and maintain records of financial activity in accordance with the requirements of our international offshore gaming licence. We use your identity, financial, and usage data to fulfil these obligations. This processing is carried out to comply with applicable legal requirements.

Fraud Prevention and Platform Security

We analyse technical and usage data to detect and prevent fraudulent activity, bonus abuse, multi-accounting, and other violations of our Terms & Conditions. This processing is carried out on the basis of our legitimate interest in maintaining a secure and fair platform for all players.

Responsible Gaming Monitoring

adds7 uses your usage data — including session length, frequency of play, deposit patterns, and loss thresholds — to identify potential signs of problem gambling behaviour. Where such signs are detected, we may proactively contact you with information about responsible gaming tools or apply account-level restrictions in accordance with our responsible gaming obligations. See our Responsible Gaming page for full details.

Marketing and Promotional Communications

With your consent, we may send you emails or SMS messages about promotions, new games, seasonal offers (such as Eid and Pohela Boishakh specials), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, and you will continue to receive essential transactional communications regardless of your marketing preference.

Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how players interact with the adds7 platform, which games are most popular, and where the user experience can be improved. This analytics processing does not identify you personally and is carried out on the basis of our legitimate interest in improving our services.

3. Data Sharing and Third Parties

adds7 does not sell or rent your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, adds7 must share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank, as well as cryptocurrency network operators for USDT and BTC transactions. These providers receive only the information required to execute and verify the transaction and are subject to their own privacy and security obligations.

Identity Verification Partners

When you submit KYC documentation, adds7 may use a third-party identity verification service to authenticate your documents and cross-reference your details against relevant databases. These partners act under strict data processing agreements and are prohibited from using your data for any purpose other than verification on our behalf.

Game Technology Providers

Games on the adds7 platform are powered by providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and Big Time Gaming. These providers may receive anonymised session data (such as game round IDs and bet outcomes) for the purpose of game integrity and dispute resolution. They do not receive your personally identifiable information unless required to resolve a specific dispute.

Legal and Regulatory Disclosure

adds7 may be required to disclose your personal data to law enforcement authorities, financial intelligence units, or regulatory bodies where legally compelled to do so. In such cases, adds7 will disclose only the minimum information required to satisfy the legal obligation and, where permitted by law, will notify you of the disclosure.

4. Cookies and Tracking Technologies

The adds7 website uses cookies and similar technologies to ensure proper platform functionality, maintain your session while logged in, and gather anonymised analytics about how the site is used. This section explains what types of cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the adds7 platform to function. Without them, core features such as account login, session maintenance, and navigation between pages would not work. Essential cookies cannot be disabled without breaking the platform experience. They do not collect any personally identifiable information beyond what is required to maintain your session.

Analytics Cookies

adds7 uses anonymised analytics cookies to understand aggregate traffic patterns, popular pages, and user journeys through the platform. This data is used in aggregate form only and does not identify individual users. You may opt out of analytics tracking by adjusting your browser settings to block third-party cookies.

Preference Cookies

These cookies remember choices you have made on the platform, such as your preferred language or display settings, so you do not need to re-enter them on each visit. Preference cookies are set only where a specific preference has been stored.

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block cookies entirely, block only third-party cookies, or delete existing cookies. Please be aware that disabling essential cookies will impair your ability to use the adds7 platform. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

5. Data Retention and Storage

adds7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations.

Active Account Data

While your adds7 account remains active, we retain all account data including your registration details, KYC documents, transaction history, and game history. This data is necessary to deliver our services, resolve disputes, and comply with our regulatory obligations under the platform's gaming licence.

Closed Account Data

Following account closure — whether initiated by you or by adds7 — we retain your personal data for a minimum period of five years from the date of closure. This retention period is required for anti-money laundering compliance, fraud investigation purposes, and the resolution of any outstanding disputes or legal claims. After this period, data is securely deleted or anonymised.

Storage Location

Your data is stored on servers located in secure data centre facilities. adds7 implements appropriate technical and organisational safeguards to protect data in transit and at rest. Where data is processed by third-party service providers, we ensure that appropriate data transfer mechanisms and contractual protections are in place.

Data Minimisation

adds7 practices data minimisation — we collect only the information that is actually required for the stated purpose and do not retain data beyond the periods described in this section. Anonymised and aggregated analytics data may be retained indefinitely as it no longer constitutes personal data.

6. Your Privacy Rights

As a player on the adds7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within a reasonable timeframe, and no later than 30 days from receipt of your request.

Right of Access

You have the right to request a copy of the personal data that adds7 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.

Right to Rectification

If any personal data held by adds7 is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to identity or KYC documents may require re-verification before they take effect on your account.

Right to Erasure

You may request that adds7 delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions. Where erasure is not possible in full, we will inform you of what data must be retained and why.

Right to Restrict Processing

In certain circumstances, you may request that adds7 restrict the processing of your personal data — for example, while a rectification request is being assessed. During any restriction period, we will continue to store your data but will limit active processing to the extent permitted.

Right to Withdraw Marketing Consent

Where processing is based on your consent (specifically, promotional marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

Right to Lodge a Complaint

If you believe that adds7 has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint with us directly at [email protected]. We take all privacy complaints seriously and will investigate and respond to each one in good faith.

7. Data Security Measures

adds7 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we continuously review and update our practices to reflect current industry standards.

Technical Safeguards

• All data in transit between your device and the adds7 platform is encrypted using TLS 1.2 or higher.
• Sensitive data at rest, including payment credentials and identity documents, is encrypted using AES-256 standard encryption.
• Access to production systems containing personal data is restricted to authorised personnel via role-based access controls and multi-factor authentication.
• The platform undergoes regular security assessments to identify and remediate vulnerabilities.
• Intrusion detection systems monitor for anomalous access patterns around the clock.

Organisational Safeguards

• adds7 staff who handle personal data are subject to confidentiality obligations.
• Data access is granted on a need-to-know basis only; no staff member has unrestricted access to all player records.
• Third-party service providers are vetted for security practices before being granted access to any player data.
• Incident response procedures are in place to detect, contain, and respond to any data security breach promptly.

Your Responsibilities

The security of your account also depends on the steps you take to protect your login credentials. adds7 recommends using a strong, unique password for your account, enabling any available two-factor authentication features, and logging out of your account when using a shared or public device. If you suspect that your account credentials have been compromised, contact [email protected] immediately.

8. Changes to This Policy

adds7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email.

We encourage you to review this Privacy Policy periodically to stay informed about how adds7 is protecting your information. Your continued use of the adds7 platform following the publication of any updated version of this Policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy or about the way adds7 handles your personal data, please do not hesitate to contact our support team. We are committed to addressing all privacy-related enquiries in a timely and transparent manner.

Contact: [email protected]  ·  For related legal documents, see our Terms & Conditions and Responsible Gaming pages. 18+