1. Age Restriction and Underage Gambling
adds7 operates a strict 18+ policy across all products and services available on the platform. This includes casino games, live dealer tables, sports betting, crash games, and any other wagering activity. Players must be at least 18 years of age at the time of registration and must remain 18+ throughout their use of the platform. 18+
Age Verification Process
During the registration process, all players are required to confirm that they are 18 years of age or older. adds7 reserves the right to request identity verification documents — including a national ID card, passport, or birth certificate — at any point before or after account creation. Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be frozen pending investigation, and winnings will be voided in accordance with our Terms & Conditions.
Protecting Young People
If you share a device with minors, we strongly recommend using parental control software to restrict access to gambling websites. Free tools such as Net Nanny, Qustodio, and built-in device parental controls can help prevent underage access. adds7 supports these measures and encourages responsible household management of internet-connected devices.
2. Recognising Problem Gambling
For the vast majority of adds7 players, gambling is a recreational activity enjoyed responsibly alongside other aspects of daily life. However, for a minority of players, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. Recognising the early warning signs is the first step toward getting back in control.
Warning Signs to Watch For
The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these patterns in yourself, we encourage you to reach out to our support team or consider activating one of the responsible gaming tools described further in this page.
- Spending more money on gambling than you originally planned or can afford.
- Gambling to recover losses ("chasing losses") rather than for entertainment.
- Feeling anxious, irritable, or restless when not gambling.
- Neglecting work, studies, family, or social relationships due to gambling activity.
- Borrowing money, selling possessions, or using savings to fund gambling.
- Lying to family members or friends about the amount of time or money spent on gambling.
- Feeling unable to stop or reduce your gambling despite wanting to.
- Using gambling as a way to escape stress, anxiety, depression, or difficult life circumstances.
The Gambling Self-Assessment
If you are unsure whether your gambling habits have become problematic, the following questions can help you reflect honestly on your behaviour. Answer each question as honestly as you can.
If you answered "yes" to two or more of the above questions, we encourage you to contact adds7 support or consider activating self-exclusion. There is no shame in seeking help — it is a sign of self-awareness and strength.
3. Responsible Gaming Tools
adds7 provides a range of practical tools that put you in direct control of your gambling behaviour. These tools are available to all registered players and can be activated at any time by contacting our support team at [email protected]. All protective tools take effect immediately upon request.
Deposit Limits
Cap the total amount you can deposit over a set period — daily, weekly, or monthly. Once your limit is reached, further deposits are blocked until the period resets.
Loss Limits
Set a maximum amount you are willing to lose over a daily, weekly, or monthly period. When the limit is reached, your account is restricted from further wagering until the period ends.
Session Time Limits
Limit the amount of time you spend on the adds7 platform in a single session. When your session time limit is reached, you will be automatically logged out.
Marketing Opt-Out
Opt out of promotional communications including bonus offers, game announcements, and seasonal promotions. Removing these prompts can reduce gambling triggers.
4. Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming measure available to adds7 players. When you request self-exclusion, your account is closed and you are prevented from opening a new account for the duration of the exclusion period. We take self-exclusion requests extremely seriously and implement them as quickly as possible — typically within 24 hours of your request being received.
How to Request Self-Exclusion
To initiate self-exclusion, contact the adds7 responsible gaming support team by email at [email protected]. In your message, please state clearly that you are requesting self-exclusion and specify the duration you prefer. Our team will confirm receipt and activate the exclusion on your account. You do not need to provide a reason — your request will be honoured without question.
Available Exclusion Periods
- 6 months — suitable for players seeking a significant structured break.
- 1 year — recommended for players experiencing ongoing difficulty controlling their gambling.
- 5 years — for players who recognise a serious and persistent problem.
- Permanent — for players who wish to close their account indefinitely with no option to return.
What Happens During Self-Exclusion
Once self-exclusion is active, your account will be suspended and inaccessible. Any remaining balance in your account will be held securely and returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) after the appropriate verification checks are completed. You will be removed from all adds7 marketing lists and will not receive any promotional communications for the duration of your exclusion.
Returning After Self-Exclusion
At the end of a fixed-term self-exclusion period (6 months, 1 year, or 5 years), you may contact adds7 support to request reactivation. Before reactivation, you will be required to confirm your wish to return and will be reminded of the responsible gaming tools available to you. Permanent self-exclusion cannot be reversed under any circumstances.
5. Deposit Limits and Spending Controls
Setting a deposit limit is one of the most practical steps a player can take to maintain control over their gambling budget. adds7 allows you to set limits at the daily, weekly, or monthly level so that your total deposits never exceed an amount you are comfortable with.
How Deposit Limits Work
Once a deposit limit is in place, any deposit that would cause your total deposits within the relevant period to exceed the limit will be automatically declined. You will be notified when you are approaching your limit and again when you have reached it. This gives you clear visibility of your spending at all times.
Changing Your Deposit Limit
Reducing a deposit limit takes effect immediately — the lower limit applies from the moment your request is confirmed. Increasing a deposit limit, or removing a limit entirely, is subject to a mandatory 7-day cooling-off period before the change takes effect. This waiting period is intentional: it gives you time to reconsider whether increasing your limit is truly in your best interest, rather than acting on an impulsive decision during a high-pressure gambling session.
Spending Controls for Bangladeshi Players
For players depositing via bKash, Nagad, or Rocket, your mobile banking account's own transaction limits also apply alongside any limits you set at the adds7 level. Using both layers of control — your mobile money account limits and your adds7 deposit limit — provides additional protection against overspending. Players using USDT or BTC deposits can set equivalent limits in USD equivalent terms by contacting support.
6. Time-Out and Cool-Off Periods
Sometimes a player may feel that they need a break from gambling without committing to a full self-exclusion. The adds7 time-out feature is designed precisely for this situation. A time-out allows you to pause your account for a defined short period, giving you space to step back and reassess.
Available Time-Out Durations
- 24 hours — a brief pause to interrupt a session you feel is going in the wrong direction.
- 48 hours — a weekend break to reset your mindset.
- 1 week — a structured short-term break for players who need more recovery time.
- 2 weeks — for players who want a more deliberate pause before deciding their next steps.
- 4 weeks — a month-long break, suitable for players reassessing their relationship with gambling.
- 6 weeks — the maximum short-term option before we recommend considering self-exclusion.
What Happens During a Time-Out
During an active time-out period, your adds7 account is locked for all gaming and betting activity. You will not be able to log in, deposit, place bets, or spin slots. Your account balance is preserved and will be available to you when the time-out expires. You will be automatically removed from marketing communications for the duration of the time-out. The time-out cannot be cancelled early — this is by design, to ensure the break is meaningful.
How to Activate a Time-Out
Contact adds7 support at [email protected] and state which time-out duration you wish to activate. Your request will be processed promptly, and you will receive a confirmation once the time-out is active on your account. If you are in distress or feel an urgent need to stop playing immediately, please state this clearly and our team will prioritise your request.
7. Getting Help and Support
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. You are not alone, and seeking help is the most important step you can take. adds7 support is available around the clock to discuss your options, activate protective tools, or simply listen without judgement.
Contact adds7 Responsible Gaming Support
Available 24 hours a day, 7 days a week. Email us and we will respond within one hour during peak hours, or within four hours at off-peak times.
What Our Support Team Can Do
- Activate deposit limits, loss limits, or session time limits on your account immediately.
- Initiate a time-out or cool-off period of your chosen duration.
- Process a self-exclusion request — short-term, long-term, or permanent.
- Explain all responsible gaming tools available to you in plain, clear English.
- Assist with the withdrawal of your remaining account balance if you are closing your account.
- Provide information about external problem gambling support organisations.
Talking to Someone You Trust
Beyond our platform support, we encourage players who are struggling to speak openly with a trusted friend, family member, or colleague. In Bangladesh, community and family support networks play a vital role in recovery from problem gambling. Sharing your experience with someone you trust can be a powerful first step toward regaining control.
8. adds7 Commitment to Safe Play
Responsible gaming is not a box-ticking exercise at adds7 — it is a fundamental part of how we build and operate our platform. We believe that a sustainable, trustworthy gambling environment depends on players being able to engage safely, make informed decisions, and exit whenever they choose without friction or pressure.
Proactive Monitoring
adds7 operates a responsible gaming monitoring system that analyses player behaviour patterns in real time. Indicators such as sharp increases in deposit frequency, extended unbroken session times, rapid loss of a large portion of a deposit, or repeated late-night sessions may trigger a proactive outreach from our responsible gaming team. This outreach is not punitive — it is a genuine welfare check. Players who receive such contact are under no obligation to respond, but we encourage engagement.
Staff Training
All adds7 customer support staff receive training in responsible gambling awareness. This includes recognising the signs of problem gambling in player communications, responding with sensitivity and appropriate signposting, and escalating cases to specialist responsible gaming staff when needed. We are committed to treating every player with dignity and respect, particularly those experiencing difficulty.
No Pressure, No Shame
adds7 will never pressure a player to continue gambling, dismiss a request for self-exclusion or account closure, or make the process of activating responsible gaming tools unnecessarily difficult. Any player who requests help will receive it promptly, professionally, and without judgement. Our goal is to ensure that every interaction with adds7 — whether a player is depositing for the first time or requesting permanent exclusion — reflects our commitment to their wellbeing.
Ongoing Commitment
We review our responsible gaming policies, tools, and processes regularly to ensure they remain effective and aligned with best practice. Players aged 18 and above are welcome on the adds7 platform; players who need to step away will always receive our full support in doing so. 18+